Frequently Asked Questions

1) What heat output will we need for our room?

All rooms in your house are individual and therefore the heat output requirements from your radiator will vary. It is important you choose the correct radiator to ensure enough heat is generated to keep you warm and comfortable. Our advice is to always choose a model with a higher heat output than you require, as this can always be controlled by adjusting your temostat on your valves.

2) What measurement do you use for heat output on radiators?

All our radiators carry the heat output measured in both: ‘o BTU’s’ (British Thermal Unit) or ‘o Watts’. Our BTU calculations use the British Standard of Delta ΔT 50°c

3) When buying a radiator what heat output will I need for my room?

We highly recommended that your installer calculates the BTU requirement for each room, so you can get the maximum heat benefit from your chosen radiator. We strongly advise that this is done before purchasing your radiator.

4) Why Aluminium radiators designs offer the best heat output?

Because the bigger surface area that a radiator has the more heat output it will generated. The design of profiles are manufactured according to this principal. Another general guide is that painted finishes offer a better heat output than chrome finished products. To optimize the space you have available we offer radiator designs that can be fitted vertically or horizontally. To get additional heat output from the same area.

5) What are the stock colours and finishes?

Our stock, we offer the most current fashionable colour options across a wide range of products, all of which can be seen in our current brochures. Please note that due to the printing process, the actual colours on the radiators may vary slightly from those shown in our brochures and website.

6) Pipe centres

All our dimensional details are published in our current brochures. However, due to manufacturing tolerances, we strongly Advise that your final pipework position is not completed until you actually receive delivery of your radiator.

9) What are Dual Fuel radiators?

Some of our radiators can also work as dual fuel products, which means when your main heating system might be turned off in the summer, you can still operate your radiators electrically if required. Please check our current brochures for available models.

10) What are my Radiator valve options?

Depending on your choice of radiator, we have several styles to choose from, details of which can be found in our current brochure and on our website.

11) I’ve installed my new radiator and it is only cold, or not fully heating up.

There are lots of reasons why this could be happening.

  1. First check that your heating is turned on
  2. What is your boiler model/type? It may not be big enough to supply the requirements of the additional radiator added (Contact your boiler manufacturer for guidance)
  3. Has the Heating system water level been topped up adequately to compensate for the new radiator?
  4. If the pipework is getting hot and your radiator is not. You may have an air lock in the system. Try bleeding the system.
  5. If the pipework is not getting hot you may have a blockage preventing circulation. Locate the blockage and clear.
  6. If the radiator only heats up partially, consider the following;

(A). First check both valves on the sides of the radiator are open, and if a thermostatic valve is fitted, remove the top and check the operating pin moves freely.

(B). It may be that the water flow is crossing over the bottom of the radiator before the radiator fills, so slow down the return valve side of the radiator, this will help the filling up of the radiator.

(C). It is possible to fit a diverter to the inlet on certain types of radiator. The idea of this diverter is to encourage the water flow in a vertical direction thus filling the radiator to allow it to fully heat up.

(D). The boiler may not be big enough for the additional radiator you have added.

(Contact your boiler manufacturer for guidance.)